Problem Solving & Dispute Resolution Definition, Goals, and Objectives
The Transaction Documents provide specific guidance on how disputes between project stakeholders should be addressed. However, it is a primary goal of the MHPI program to resolve issues informally and at the lowest possible level. Through stakeholder partnering and goal alignment, most disputes can be avoided or remedied through non-legal methods. This approach encourages stakeholders to maintain and strengthen relationships for their mutual benefit and to ensure overarching program objectives are achieved.
Roles and Responsibilities
Asset Managers have the day-to-day responsibility of maintaining a professional working relationship with the Project Owner. The Asset Manager will work to resolve issues informally through regular communication with the Project Owner's on-site representatives. If the utilization of formal resolution procedures appears to be necessary, the Asset Manager is responsible for documenting the issue, notifying the Portfolio Manager, requesting assistance, and ensuring the correct processes are implemented. The Portfolio Management Team is responsible for providing guidance to Asset Managers, maintaining the strategic-level relationship between the Air Force and Project Owners, and facilitating resolution of issues elevated to the Secretariat level.
Process and/or Metrics
Routine partnering meetings conducted during the Initial Development Period (IDP) and throughout the life of the project facilitate problem resolution at the lowest level. The Management Review Committee (MRC) is the formal mechanism to elevate issues to the base leadership for resolution. Key Project issues are addressed and recommended actions are provided by the Portfolio Management Team in the Quarterly Project Reports.
